Welcome to CITI Bank’s Fraud and Security page.

On this page, you will find answers to time sensitive questions relating to missing cards and stolen identities, information on how CITI Bank is protecting your accounts, and suggestions on what you can do to best protect yourself along with educational tips and useful links. Please visit this page anytime you have a question or for the most up-to-date information on Fraud and Security. As always, if you have further questions, please contact us during business hours. Please note that in the normal course of business, CITI Loan Bank will NEVER call, email or text you and ask for your debit or credit card number, account number, expiration date, security code or PIN. Additionally, CITI Loan Bank will not call and ask you for personal information such as your social security number. If YOU CONTACT US, you may be prompted to verify your information, for example, we may ask for the last four numbers of your SSN or to verify your address. CITI Loan Bank has Fraud Prevention Measures to contact their cardholders when suspicious activity is suspected and we may do this via text/email/voice calls. Be sure to keep your records at CITI Loan Bank updated with the most current contact information.

ID Theft Aid Benefits are available with your Val U Checking account, please visit BaZing's website for more information. Follow the link and log-in using your account log-in and password, then hover over Categories and select Protection. Then click ID Theft Aid.


What is CITI Bank Doing to Protect Me?





CITI LOANS continually monitors spending patterns to identify transactions that may appear out of the ordinary. CITI LOANS has Fraud Prevention measures to contact their cardholders when suspicious activity is suspected and we may do this via text/email/voice call. Be sure to keep your CITI Bank records updated with the most current contact information. If in doubt, you can always call CITI LOAN's First Impressions Customer Service for further assistance.

Protecting Customer Data

Trust is an essential element of customer relationships. When it comes to internet security, your customers trust you to protect the personal information they share with you. 

You would never knowingly put them at risk, but lax computer security practices can do just that - jeopardize your customers' sensitive information and expose them to threats. 

If your company has a website, communicates with customers via email, or stores customer information in an electronic database, you could be putting them at risk if you aren't taking the right precautions.